OpenText World 2025 Day 2, Part 4: Shannon Bell
Shannon Bell, Chief Digital Officer and CIO at OpenText, shared how the company is using its own technology to transform operations and deliver measurable results. The OpenText Trust OpenText program, launched with a goal of saving $1 billion over 10 years, exceeded expectations in its first year, achieving $160 million in savings and driving cultural and operational change. The program emphasizes trusted data as the foundation for AI, operational efficiency without headcount cuts, and innovation through enterprise AI. Year two introduces the Global AI-driven Operations Command Center and showcases customer success stories like Ochsner Health’s transformation.
Main Highlights:
Year 1 Results:
• $160M saved (120% of target) in 12 months
• 70+ OpenText product deployments; 500 teams using service management
• IT help desk headcount reduced by 70% through AI and automation
Strategic Initiatives:
• Raised savings goal to $1.5B over 10 years
• Consolidated 300 vendor contracts, closed 30 data centers, reduced operational incidents by 16%
• Simplified IT landscape by 20%
Innovation Focus:
• Launching Global AI-driven Operations Command Center for network and cybersecurity
• Operationalizing agentic AI for repetitive tasks, improving uptime and efficiency
Customer Impact:
• Ochsner Health leveraging OpenText solutions to unify medical data, migrate Epic to AWS, and redirect $50M savings to patient care
Core Message:
“Good data makes good enterprise AI possible” — trust and innovation work together to drive transformation
See how Opentextplans to save $1B with our own products: https://blogs.opentext.com/how-opentext-will-save-1b-with-our-own-products/
Main Highlights:
Year 1 Results:
• $160M saved (120% of target) in 12 months
• 70+ OpenText product deployments; 500 teams using service management
• IT help desk headcount reduced by 70% through AI and automation
Strategic Initiatives:
• Raised savings goal to $1.5B over 10 years
• Consolidated 300 vendor contracts, closed 30 data centers, reduced operational incidents by 16%
• Simplified IT landscape by 20%
Innovation Focus:
• Launching Global AI-driven Operations Command Center for network and cybersecurity
• Operationalizing agentic AI for repetitive tasks, improving uptime and efficiency
Customer Impact:
• Ochsner Health leveraging OpenText solutions to unify medical data, migrate Epic to AWS, and redirect $50M savings to patient care
Core Message:
“Good data makes good enterprise AI possible” — trust and innovation work together to drive transformation
See how Opentextplans to save $1B with our own products: https://blogs.opentext.com/how-opentext-will-save-1b-with-our-own-products/