The OpenText Qfiniti Workforce Engagement Management (WEM) suite integrated with Amazon Connect, the self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at a lower cost. This new, unified approach to WEM allows contact centers to seamlessly transition existing coaching programs to the cloud, cut total cost of ownership by moving to a software as a service (SaaS) model, and reduce headaches from costly, vendor-mandated upgrades.
http://www.opentext.com/qfinitiamazonconnect
