Redcentric leverages AI and SMAX to boost operational efficiency and simplify customer service.
Over the last 15 years, the IT industry has undergone significant changes, with AI driving a new era of innovation. At Redcentric, we focus on using AI to enhance operational efficiency, reduce costs, and minimize the meantime to restore customer issues. By integrating AI capabilities, we have streamlined processes, enabling ready-made solutions that reduce manual intervention. With around 2,000 customers across the UK and Northern Ireland, Redcentric is committed to simplicity in service. Our customers have found it straightforward to raise requests and access solutions through our platform, which features a knowledge base for self-service support.
The launch of SMAX was a pivotal moment for Redcentric, delivering a modern, user-friendly experience with customized workflows and service offerings. SMAX enables more efficient routing of incidents and assignments to relevant expert groups, providing seamless access to data centers, service problem resolutions, and change requests like firewall adjustments. The result has been a consistently positive customer experience, and we take great pride in the successful adoption of this transformative solution.