Service Management and Observability keynote: Go beyond ITOps limits
Discover how OpenText is reimagining IT operations with AI-driven strategies for service management and observability. In this keynote, experts share the vision of a ticketless enterprise, practical steps to reduce complexity, and real-world success stories.
Key Highlights:
• The Ticketless Enterprise Vision – Empower users through self-service and prevent incidents to reduce ticket frustration and disruption for users.
• AI-Powered Innovation – From assistive agents to proactive incident prevention.
Three Strategic Pillars:
• Total Asset Insight
• Incident Prevention
• Self-Service Experience
Customer Success Story – Metropolitan of Nashville’s rapid migration and automation savings.
Roadmap & Future Trends – Agentic AI, AI Studio, and expanding enterprise service management beyond IT.
Learn more about OpenText Observability and Service Management solutions https://www.opentext.com/products/observability-service-management-cloud