Customer Experience Gets Conversational
Is your business engaging the mobile-first movers and shakers? Whether through email, SMS, RCS, push notifications, web portals, or messaging apps like WhatsApp, the ability to deliver personalized, mission-critical communications on customers' preferred devices is transforming customer experience.Why adopt an omnichannel strategy? Marketing campaigns on three or more channels generated a 287% higher purchasing rate than those using a single channel and improved customer retention by 91%.*Don't wait for your competitors to outperform you. Be proactive and start conversations with customers using OpenText™ Experience Cloud, a leading platform driving customer success.Join us to learn how to:Find the right messaging channels to boost customer conversations.Guarantee your most critical messages are delivered.Create personalized communications with Generative AI, at scale.Build journey management into your customer experience.* Source: Medium, State of Omnichannel 2023