OpenStudio: Enterprise AI in Operations & Waterloo Global Command Center – Featuring Lise Lefaive
Lise Lefaivre, VP IT & Shared Services, joined Ajit Yohannan for a conversation that perfectly captures where we are right now: last year we were talking about AI — this year we’re living it. From slashing internal helpdesk tickets by 70% to building a breathtaking new Global Command Center in Waterloo powered end-to-end by OpenText, Lise shows what happens when you actually use the tech you sell. And her 2030 vision? Humans having deeper, richer, more creative conversations — because AI has quietly taken care of the rest.
Learn more about OpenText and service management & command center operations:
https://www.opentext.com/products/observability-service-management-cloud
About OpenStudio
OpenStudio is OpenText’s media hub for thought leadership and innovation. This series explores stories of progress and success from industry experts, visionaries, and trailblazers. Our goal is to inspire, inform, and connect audiences with the people and ideas shaping the future of the digital world.